Last Revised: November 27, 2024

‍INTRODUCTION.

Astate LLC (”Company”, “we”, “us”, and “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information that we may collect from you or that you may provide to us by any means and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect:

On our website located at www.astateconcierge.com (“Website”).

In email, text, and other electronic messages between you and us.

Information we gather at your residence, obtain in order to provide services, and/or you directly provide to us while providing requested services to you (“Services”).

This Privacy Policy does not apply to any information that is publicly available or available through third party services.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using our Website or our Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see the Changes to Our Privacy Policy section below). Your continued use of this Website or Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

‍INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT.

1. Information that You Directly and Voluntarily Provide: We may collect information from you through various features when you visit our Website or engage us to perform Services. This information enables us to serve you better and to provide the Services.  Some of the information that we may collect from you, and the features through which we may collect that information, include:

Contact Information: Contact information is information or data that can be used to identify or contact a specific individual. 

Homeowner Demographic Data:Photographs of the property, residence, home systems, and appliances (collectively, “Property Photos”) where Services are to be performed. This information may be acquired in an app such as the Homer app and stored in various cloud storage services like Google Drive.

Property Photos are uploaded to a service such as Latchel as an attachment as support for service requests that will be shared and tracked via the software-enabled service.

Financial Information:

Quotes, estimates, and details about Services rendered will be stored in cloud and commercially available accounting software such as Google Drive, QuickBooks, and FDIC approved financial institutions.  

Customer credit card information is not captured or stored by Astate.  Astate utilizes third party processors such as QuickBooks that capture and process customer transactions and do not share such information with Astate.

2. Information that We Automatically Collect: We or our third-party business partners (including third party service providers, service contractors, third party content providers, advertising or analytics companies and other business partners) may collect certain information whenever you access or interact with our Website or utilize our Services (“Usage Information”) using a variety of tracking and other technologies, such as cookies, local storage, web beacons, embedded scripts, and location data services. These tracking technologies may transfer a unique identifier for your device to a browser, place a cookie on your device, temporarily download code to your device, or use other means to track your access or interactions.

We use these technologies for many purposes, including to make your use of the Website and Services more convenient and to enable us to provide the Services to you.

‍COOKIES AND SIMILAR TECHNOLOGIES.We collect information through various technologies to be able to serve you.  One such technology is called “Cookies”, which are small text files that are placed on your computer, smartphone or other device when you visit the Website, use our partner apps, and similar such technologies. We work with third party service providers and partners (including marketing partners, customer service providers, and others) to use cookies, web beacons, and similar technology for purposes of serving you better and being able to provide the Services.

‍DISCLOSURE OF YOUR INFORMATION.We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.We may disclose personal information that we collect or you provide as described in this Privacy Policy:To our subsidiaries and affiliates.To contractors, service providers, and other third parties we use to support our business.To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.To fulfill the purpose for which you provide it. For any other purpose disclosed by us when you provide the information.With your consent.We also may disclose your personal information:To comply with any court order, law, or legal process, including to respond to any government or regulatory request.To enforce any agreement between us, including for billing and collection purposes.If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our customers, or others.  This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

‍HOW LONG WE KEEP YOUR INFORMATION.We will retain your personal information for as long as needed to fulfill the purposes for which it was collected.  We also will retain and use your personal information as long as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, provide our services, and enforce our agreements. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

‍CHANGES TO OUR PRIVACY POLICY.It is our policy to post any changes we make to our privacy policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.‌                                                                                                                                       

‍CONTACT INFORMATION.

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: Team@astateconcierge.com